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Posted on: 26 March 2017

Communication plays a critical role in determining the success of your small business. Without the ability to reliably stay in contact with vendors, employees, and customers, you will not be able to establish a profitable reputation in the market. Having access to the right business phone system is essential when it comes to ensuring the success of your small company.

Here are three must-have features that you need to incorporate into your phone system to increase its effectiveness in the future.

1. An Auto-Attendant

When customers or vendors place a call to your business, they want their call to be answered. Hiring a full-time receptionist to man your phone lines could be too costly for your small company, but you can easily address your phone-answering needs by ensuring your phone system has an auto-attendant.

An auto-attendant is a computerized receptionist that can greet your callers, offer them various options, and even take messages. You can use the auto-attendant to answer every incoming call in order to show your vendors and customers their communication is valued without incurring the cost of hiring an additional employee.

2. Voice-to-Text Messaging

In the event that an employee is unable to respond to an incoming call, the vendor or customer might want to leave a message. Checking voicemail messages can be tedious and time consuming, but it's important that each of these messages be responded to in order to preserve open lines of communication.

You should invest in a business phone system that has the ability to convert voice messages into text form. The transcripts of your voicemail messages can be sent via text or e-mail, allowing you to more easily sort through your messages and respond to them in order of importance.

3. Automatic Call Forwarding

If you find that you or your employees are frequently out of the office completing business related tasks, then it can be helpful to have a phone system that will automatically forward incoming calls to a cell phone.

This feature allows your vendors or customers to reach a live employee, no matter where that employee may be, without having to keep track of multiple numbers. Automatic call forwarding reduces the number of missed calls, allowing you to better meet the communication needs of your customer base.

When you are able to see the important role that communication plays in the success of your small business, it's easy to see why you need to invest in a phone system with the right features. Look for a phone system with an auto-attendant, voice-to-text capabilities, and automatic call forwarding to improve your company's communication in the future. To find out more, contact a business like Hi Country Wire And Telephone.